FAQs
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days worldwide, depending on your location and carrier speed. Tracking information is provided once your order ships.
Do you ship internationally?
Yes — we ship worldwide. No matter where you are, you can place an order directly through our store.
Why hasn’t my tracking updated yet?
Tracking may take 24–72 hours to activate after shipment. Some carriers update scans later than others, so minor delays can occur.
Why can delivery times vary slightly?
Shipping times may vary depending on:
- Destination country
- Local delivery services
- Seasonal demand
Most orders still arrive within the normal timeframe.
Will I have to pay customs or import fees?
No. The price you see at checkout is the final price — there are no additional customs fees or hidden charges upon delivery.
I entered the wrong address — what should I do?
Contact us immediately after placing your order. If your order hasn’t shipped yet, we can update it. Once shipped, address changes are no longer possible.
Products & Sizing
Are your products authentic?
Linked Charlotte is a resale and sourcing platform, not a traditional retail store. We work with trusted suppliers and partners to source premium-quality products.
How do I choose my size?
Most items fit true to size unless stated otherwise. If you’re between sizes, we recommend sizing up for comfort.
Will items look exactly like the photos?
Yes. Product images represent the item you will receive. Minor packaging or batch variations may occur but do not affect product quality.
Returns & Order Issues
Do you accept returns?
Due to the nature of our sourcing model, all sales are final.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery and we will make it right.
Payments & Security
Is checkout secure?
Yes. Our store uses encrypted secure checkout technology to protect your personal and payment information.
What payment methods do you accept?
We accept major debit/credit cards and secure online payment methods available at checkout.
General Questions
Why are your prices lower than retail?
Our sourcing system allows us to offer premium products at competitive pricing without standard retail markups.
Do items restock?
Some products restock while others are limited. If you see something you like, we recommend purchasing before it sells out.
How can I contact support?
You can reach us via:
- Email
- Website contact form
- Social media messages
Typical response time: within 24 hours
📦 Track Your Order
Track Your Shipment
Enter your tracking number below to view your order status in real time.
[TRACKING BOX / WIDGET]
When will my tracking update?
Tracking numbers may take 24–72 hours to activate after shipment. If your tracking doesn’t update immediately, your package is still on the way.
Delivery Timeframe
- Orders are processed within 1–3 business days
- Shipping usually takes 7–12 business days worldwide, depending on your location and carrier speed
Didn’t receive your tracking number?
- Check your email inbox & spam/junk folder
- Still can’t find it? Contact us and we’ll resend it
Order Status Guide
- Processing — Your order is being prepared
- Shipped — Your package is on the way
- In Transit — Moving through carrier network
- Out for Delivery — Arriving soon
- Delivered — Package has arrived
Need Help? Contact our support team — response time within 24 hours
Trust Statement
Linked Charlotte is committed to secure sourcing, premium quality, and reliable worldwide delivery to ensure every order arrives safely and meets our standards.
